Translate
I have checked under the Licenses tab in my account and I don't see anything about it.
Please advice!
I have checked under the Licenses tab in my account and I don't see anything about it.
Please advice!
You purchased a subscription licence and not a perpetual licence. So activate the product following these instructions:
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
You purchased a subscription licence and not a perpetual licence. So activate the product following these instructions:
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
What is this? I upgraded my present version. Why does things have to be complicated? I just wanted the new version. What does subscription mean? I want a normal version. Like the one i had. Please advice! I have never upgraded any software and had this trouble
Something might have gone Wrong. I just want a normal license for use on two computers. That was what i has and inomhus wanted upgrade to 2021.
Sorry for swedish autocorrect on phone. I meant. That was what i had and i just wanted an upgrade to 2021. Can you please correct?
My invoice 636552 says nothing about a subscription. Just an upgrade to freelance plus. Can you check and get me the license quickly. I need to work ;)
On my account the order says it is "Outstanding", but it was paid for immediately by credit card, so apparantly something is wrong, as I understand I should get a license on my Licenses tab.
Can you check and get me the license quickly. I need to work
I'll ask the teams to check this today... but in the meantime why don't you just do what I suggested and then you can work. It's easier than using an activation code.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
It does not work. I truly hope you can solve this. Asap.
Adrian is looking at this today. It seems it may be an issue with your payment not correctly completing on our end. He'll confirm once he gets to the bottom of the problem.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Ernesto,
We're investigating this issue with the Order Processing Dept. Once the issue is fixed, I'll get back to you ASAP!
Thank you!
Best regards,
Adrian Gheorghitoiu | Customer Experience Order Processing Specialist | SDL