Trados 2021 subscription keeps deactivating itself

I made the mistake of buying Trados 2021 as an annual subscription. Once or twice a week, when I fire up Trados, I get an error message saying I have "used up all my activations" and can't use Trados anymore. This seems to resolve itself randomly, sometimes after hours. I hate  losing those hours when I need to work.

I have found no way to reliably get it to re-active itself. Logging out, restarting Windows, switching my VPN off - sometimes when I keep trying these in random order, it will eventually allow me to activate it via language cloud login again. But it can take hours.

I have never, ever used Trados Live, I only ever use the desktop app. And when I click "SDL Account" in the login screen in Trados itself, it says I don't have the rights to that account.

I have raised this issue with SDL support several times before, and they have never been able to explain why this happens or how to fix it.

Parents Reply Children
No Data