Hello Susan McDonald

I just checked your account and you have 2 licenses: SDL Trados Studio 2017 Freelance Plus and SDL Trados Studio 2021 Freelance Plus

Your daughter can download Studio 2017 from the SDL account > Products & Plans > Downloads. The 2017 license can be deactivated from the current computer from Studio 2017 > Help > Product activation or you can reset it as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545. Once this is done she can activate Studio 2017 on the new computer.

Thank you,

Sorin

Hi Sorin

Thanks for that speedy reply! I thought I had upgraded that licence, but seemingly I did not. Would it be possible for me to upgrade it for her?

Thanks for your help!

Best regards

Susan

Hello Susan McDonald

The existing 2021 license can be activated on 2 computers at the same time so if you don`t have it activated on 2 computers at this moment, your daughter can use an activation on her computer. Same applies for the 2017 license. As mentioned before you can the license reset it as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545. 

However, if you want to purchase an upgrade for the 2017 license you can do it here: www.sdltrados.com/.../chat.html or https://sdl.com/chat / https://www.sdltrados.com/store/

Thank you,

Sorin