Cannot deactivate Studio 2019 Professional licenses to upgrade them to Studio 2021

Hello,

When I click on Deactivate All in SDL LIcense Manager, I get the following error message: Revocation is not allowed for an expired license

SDL License Manager error dialog box displaying a warning icon with the message: Provider error occurred, code: 0. Revocation is not allowed for an expired license.

There is no expiration date for our Studio 2019 Professional licenses. Because of this problem, we cannot activate Studio 2021 upgrades.

Kind regards,

Manohar



Generated Image Alt-Text
[edited by: Trados AI at 12:09 PM (GMT 0) on 4 Mar 2024]
emoji