Ruth Kalmund

Ruth Kalmund said:

Can I reinstall my version on the laptop without any problems with Studio working on the main PC?

Yes.  Depending on your licence type you might have to deactivate one and activate the other as they won't run together, but if you have a Freelance Plus you should be ok.

One problem, if yo have a Freelance Plus is that one of the licences might be held as you didn't deactivate prior to your crash, so in this case try and reset yourself.

Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

Yes, I have a Freelance Plus licence, but I don't understand what you mean exactly with: "if yo have a Freelance Plus is that one of the licences might be held as you didn't deactivate prior to your crash, so in this case try and reset yourself.". Could you please help me understanding?

Thank you very much!

Ruth Kalmund

Ruth Kalmund said:

but I don't understand what you mean exactly with: "if yo have a Freelance Plus is that one of the licences might be held as you didn't deactivate prior to your crash, so in this case try and reset yourself.". Could you please help me understanding?

With a FL PLus you have two activations.  This means you could have Studio activated on a laptop, and also on your mail PC, both working at the same time.  If you did not deactivate one of these before your laptop crashed then it's possible that the licensing system still thinks it's active even though it's not.  So this means you only have one licence to play with.

Therefore, if your main PC is using that one licence then you won't be able to activate the other one on your laptop because it won't be available to you.  So, if this happens just try a reset following the instructions in the article I provided.  If it doesn't help then come back and let us know and we'll ensure a support engineer resets this for you.

ok, now I understand. Probably it will be the case you described. On my main PC I can work with Studio 2019 without problems. But in the next days, after finishing a current work in Studio on my main PC I have to reinstall Studio 2019 on my laptop. So is it correct that I have to try the reset on the laptop?

Sorry, I have forgot one question: Where I have to do the reset?

Ruth Kalmund

Did you read the article?  Seems pointless me repeating what it says in there.  If you did then which part didn't you understand?

Yes I have read the article. I don't see the Reset Licence link. I will try to install after finishing the current work on the main PC.

Then if I will get problems with the licence I will start a new ticket and asking you again. Thank you!

Ruth Kalmund

If you don't see this:

Then you either won't have a problem, or these apply:

NOTE: If you do not see the Reset License link this means that you did not use all your available activations yet or you already used the Reset License option 3 times in the last 12 months. The link only appears if you have used all your activations.

NOTE: The Reset License link will not work on Trial Licenses.

Either way just respond in this thread if you still have a problem and we can arrange for you to get some support.

Ruth Kalmund

If you don't see this:

Then you either won't have a problem, or these apply:

NOTE: If you do not see the Reset License link this means that you did not use all your available activations yet or you already used the Reset License option 3 times in the last 12 months. The link only appears if you have used all your activations.

NOTE: The Reset License link will not work on Trial Licenses.

Either way just respond in this thread if you still have a problem and we can arrange for you to get some support.