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Every time I double click on SDL Trados 2021, I keep getting the following error message: Service 'Sdl.Desktop.Platform.Services.ITelemetryService' could not be started. and then the app closes.
Every time I double click on SDL Trados 2021, I keep getting the following error message: Service 'Sdl.Desktop.Platform.Services.ITelemetryService' could not be started. and then the app closes.
Laura Oprea Support Case Id : 00582264. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Laura Oprea Support Case Id : 00582264. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
I have exacly the same problem as you, Laura. Did you manage to solve it? Could you recommend anything? Thank you so much in advance.
Can you post the resolution please?
Paul Filkin | RWS Group
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Natalia, I haven't managed to solve the problem myself. Someone from SLD (Bogdan) has remotely accessed by computer and helped me with it. Post a resolution as Paul said and they will surely help you too.
Here is the answer from Bogdan, after repairing the Windows problem I had: ”During the remote session we discovered that the issue was caused by the Windows Management Instrumentation service (WMI) that is used by Studio to check the license upon startup”.