Dude, where is my license :)?

Question

Hello! 
 I no longer see my 2019 license in my account. 
 Events leading to the disappearance: after attempting couple of days ago (2/25/21) to install side by side 2019 and 2021, only 2021 installed and 2019 license disappeared. One misstep was ((I believe) my failure to deactivate the 2017 version, that is still active at this point. Then last night (2/26/21) sdl 2019 started to install (while I was attempting to start a sdlxliff older file). Weird, don't understand why; maybe you do? Anyway, the install got all the way to activation stage and I tried to use the 2021 license number, but it did not work out. Eventually, it installed, but it &rdquo;thinks&rdquo; that I started a 30 day trial. So, 2019 it's installed now, but I do not have a license showing in my account list of licenses. 
 Please advise as what I need to provide in order to re-gain the 2019 license. At the moment I have 2021 up and running, so there is no hurry in solving my problem. Besides, it's weekend:) 
 Thank you, 
 Olga 
 PS The Chatbot did not understand my problem and it was really confused when I asked to speak with a live person or when I messaged arrrggghhh. See below it's answers. 
 I thought, If life gives you lemons (chatbots) make lemonade (have some fun with it). 
 
 Chatbot - 01:34:55

Sorry but for the time being I don&rsquo;t know how to answer your question &ldquo;arggghhhhh&rdquo; directly. I can search the Knowledge Base and SDL Community with your question. Do you want me to search for you? Yes/No 
 yes

One second, searching for arggghhhhh ,Trados &hellip;

Chatbot - 01:35:25

Sorry, I didn&rsquo;t find any results for &ldquo;arggghhhhh ,Trados&rdquo;

Paul · Answer

Olga Cuzmanov 
 Did you purchase new licence for 2021 at the full price, or did you purchase an upgrade? If you upgraded you don't have 2019 anymore.

Paul · Answer

Olga Cuzmanov 
 No. To be able to install 2019 and 2021 side by side you can purchase a licence for 2019 AND a licence for 2021. Or... if you already have a licence for 2019 you can upgrade to 2021 and when you licence it 2019 will automatically be licenced as well. 
 If you want to run 2019 on one machine and 2021 on another then you always need separate licences for each and an upgrade will not be sufficient. 
 So you should be able to run 2019 on the same machine as you have 2021 now. Just don't even try to activate it... just activate 2021 and that should be enough.

Trados Portfolio > 2. Licensing and Installation

Dude, where is my license :)?

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