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Question or Discussion in Licensing and Installation

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Question or Discussion in Licensing and Installation

Artelucio Romao Mbala over 4 years ago

Hi there, I am trying to install the saddle 2021 freelance without success (an upgrade from 2017 studio freelance to the 2021 version).

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Artelucio Romao Mbala over 4 years ago +1

Still giving me a message saying: root element is missing I don't know what it means. Anyone to help Thanks

+1 Artelucio Romao Mbala over 4 years ago

Still giving me a message saying: root element is missing

I don't know what it means.

Anyone to help

Thanks
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0 Artelucio Romao Mbala over 4 years ago

An error occurred and the program was aborted. You can try running the program again, but if the same problem repeats, please generate a debug log (usually found in C:/ProgramData/SDL/Chainer/Logs) and contact technical support. XmlException. Root element missing.
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0 Paul over 4 years ago

Artelucio Romao Mbala

Try a manual install.

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029228

Paul Filkin | RWS Group

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