Hi,

My guess is you have multiple accounts.  I had a look with the email you use to log into the community and cannot find you at all.  So I suggest you check the emails you use and find the correct account.

Paul,

Thank you for your kind reply. I don't think I have multiple accounts. I have been using trados since 6.5 and kept purchasing updates.

I have been using the same email for the account for over one year.

The license for "SDL Trados Studio 2021 Freelance Plus" is available as well as 2007 and 6.5, but no license for 2017.

I was able to download 2017 on my new PC but its is on a trial mode.

I'm very confused.

Mieyo

ok - I searched for you using your user name and have found your account (I think).  It is is different email address to the one you are using in this community.

Looking through the licences you have these:

So no licences for 2014, 2015, 2017, 2019.

If I look at your order history you have done this:

In effect you purchased 2011 initially and after that you have upgraded through the versions.  If I recall correctly we allowed users to retain the licence for 2011 because we bundled 2007 Suite with it.  But thereafter if you "Upgrade" you are essentially replacing your licence with the new one.  So you don't get to keep the old licence when you upgrade.

I hope that makes sense?

Mieyo

ok - I searched for you using your user name and have found your account (I think).  It is is different email address to the one you are using in this community.

Looking through the licences you have these:

So no licences for 2014, 2015, 2017, 2019.

If I look at your order history you have done this:

In effect you purchased 2011 initially and after that you have upgraded through the versions.  If I recall correctly we allowed users to retain the licence for 2011 because we bundled 2007 Suite with it.  But thereafter if you "Upgrade" you are essentially replacing your licence with the new one.  So you don't get to keep the old licence when you upgrade.

I hope that makes sense?

Paul,

Thank you so much for your kind support.

That means I cannot active 2017 with the license I have now?

I don't think 2021 is as stable as 2017 and I prefer to keep using 2017 on my new PC.

I'm a full-time translator and work efficiency and stability mean a lot to me.

I regret I upgraded to 2021. If I didn't, I could have kept my license for 2017.

But I understand what you say. Thank you for your help!

I checked my profile. I could not find how I can look at the email address I use for this community. Probably it is an old one. How can I change the email address?

Sorry, I just found it and changed to the current email address. Thank you.