Purchased Studio Pro

Question

Unable to create packages. Don't have the option displayed. Need to send packages to translators.

Paul · Answer

Monika Vance 
 Looking at your account I can see you have not activated your professional licence: 
 
 Perhaps this is the problem? I suggest you deactivate whatever licence you are using now and then activate with correct activation code.

Paul · Answer

Monika Vance 
 Based on this response perhaps you can also explain how you are trying to create a package? Have you already created your project? All you should have to do is select the project and then click on "Create Project Package": 
 
 Monika Vance said: Since I bought this software, it's been totally unintuitive with this. This should be super easy... 
 It is easy: 
 Go to the Help menu: 
 
 Click on "Product Activation" and click "Deactivate":

Paul · Answer

Monika Vance 
 The first problem is you created a cloud project: 
 
 The second problem is that you most likely have "Trados Live Essential" which is the free account provided to all Studio users. If you create a cloud project with this version then it looks as though you cannot create a package from Studio even with the pro version. I just tested this scenario and have the same problem as you. I've asked the question around whether this is an oversight or by design, but for now the solution for you will be this: 
 
 Create local projects in Studio and don't use the Cloud, OR 
 Purchase the upgraded Cloud version (when I find out how to do this I'll let you know!)

Paul · Answer

Monika Vance 
 ok - it seems that none of the Cloud versions will let you create a cloud project in Studio and then create a Studio package from Studio. However, of the two Essential packages the Professional version will let you download a package from the Language Cloud account. The package is free for now, but should be 175 euros/yr after the first year: 
 https://www.sdltrados.com/products/trados-live/essential/ 
 So in Trados Live you should be able to do this if you have the Pro package: 
 
 If you check, and you only see this: 
 
 Then let me know and we can correct this because I think you should have this version for 12-months included with a Professional Studio licence.

Trados Portfolio > 2. Licensing and Installation

Purchased Studio Pro