No NMT despite having subscription

Question

Hello, 
 
 I have recently uninstalled my SDL Trados Studio 2019 and then reinstalled it with the latest updates. 
 On my previous version, my SDL NMT was working fine. 
 
 However, after reinstalling, I receive the following message (below). I do have an NMT subscription with my company so I don't know why it doesn't work:

I am also logged in to my company account but still get this message. 
 
 Please could you help? 
 Thank you in advance for your time! 
 William

Oana Nagy · Answer

Hello William Roberts , 
 As a quick tip- you dont need to remove Studio to update to the last release- simply let Studio do this for you. 
 When there are updates available, you will see these in the notifications tab. 
 Please install- 
 https://appstore.sdl.com/language/app/sdl-machine-translation-cloud/941/ and then access your SDL Account. This should now work for you.

Trados Portfolio > 2. Licensing and Installation

No NMT despite having subscription