Unable to activate Studio 2014 Licence

Hello SDL Support Team,

We have an issue to reactivate a reset licence of Trados Studio 2014 in one of our linguist's computer.
This is what she has when attempting to reactivate the licence : 
Trados Studio 2014 Product Activation window with an error message 'Activation of XML Editor failed - Serial number 2 (Crippleware functionality - 77)' and an OK button.
She had already contacted you, but you told her to report the issue to SDL admin account in our company.
So, we have already reset the licence key from our SDL admin account.
Could you please help us on reactivating this licence number?
Thanks in advance,
Best regards,


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[edited by: Trados AI at 12:15 PM (GMT 0) on 4 Mar 2024]
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