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Hi! My computer crashed, so I cannot deactivate my license to reinstall and activate everything again. I do not see the option "Reset license" in my account. Is there other way to deactivate that license? thank you.
Hi! My computer crashed, so I cannot deactivate my license to reinstall and activate everything again. I do not see the option "Reset license" in my account. Is there other way to deactivate that license? thank you.
Hello Julieta Soledad Olivero
I`ve checked your account and noticed that you activated your second seat and now the "Reset license" button is available to deactivate the previous activation.
Please try to reset it and let me know if it works.
Thank you,
Sorin
Hello Julieta Soledad Olivero
I`ve checked your account and noticed that you activated your second seat and now the "Reset license" button is available to deactivate the previous activation.
Please try to reset it and let me know if it works.
Thank you,
Sorin
Hi, Sorin! Yes. I realized that was the reason why I didn't see the "Reset license" button, so I used the second seat.
I tried to reset it, but an error message keeps appearing:
An email has been sent to support to inform them of the error.
Hello Julieta Soledad Olivero
I`ve reset the old activation, please check if everything is ok now.
Thank you,
Sorin