Cannot activate

Today my SDL Trados Studio 2021 Starter  license expired, so I renewed it.

Order was successed. I got the activation code. And I checked the order status also completed.

But when I copied the activation code in my Trados, the error message appeaed.

The content is;

アクティベーションに失敗しました。
製品キーが無効です。製品キーが、意図された製品または製品バージョンに属していることを確認してください。

Then, I click OK,

評価版モード期限切れ[37]

will apppear.

This is my my fifth times of renewal, and it is the first time problem.

Please check it and tell me how to resolve.

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