issue with live essential

Hi, 

when I launch my Trados Studio from Laptop, selecting to enter with my Live Essential subscription I get an error saying my license has been deactivated. 

Why??!!

I have a permanent license of Trados Studio 2021 Pro and I should have free live essential use for the first year. Last month worked regularly.

How can I use TRados from my laptop? Why it says my license has been deactivated?

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