Hi Tina Lederer

Please make sure the upgrade has been processed. 

To process the upgrade from your 2019 version to the 2021 one please follow the below steps 

1. Log in into your SDL account 

2. Click on Products&Plans - Licenses 

3. Click on the blue ribbon that holds the message 'You have 1 upgrade available'

4. On the page that appears click on Upgrade button again 

5. Once all done return to licenses tab where the 2021 license code will appear. 

Please note that the 2019 version will continue to work as long as you have it installed on the same PC with the 2021 version. 

If you have already processed the upgrade or the issue persists after processing it, please submit a case with our licensing team at https://gateway.sdl.com/webtocaserequest In the Case Type field please select Licensing.

Best regards,

Elisa

Please note that the 2019 version will continue to work as long as you have it installed on the same PC with the 2021 version.--- this means if 2019 version is present the user cant activate the license for 2021? user is having both the version installed in the machine 

Please note that the 2019 version will continue to work as long as you have it installed on the same PC with the 2021 version.--- this means if 2019 version is present the user cant activate the license for 2021? user is having both the version installed in the machine 

You will be able to activate Studio 2021 and have both Studio 2019 and Studio 2021 run as long as they are on the same computer. Please note that once you process the upgrade to Studio 2021, you will only have rights over the Studio 2021 license, Studio 2019 will still run but we cannot guarantee its functioning.