Download studio subtitling app not available

Hi, 

I tried downloading the app Studio Subtitling, but it showed me this:

Download App
Download not avaliable
You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL Trados Studio 2019 - SDL Trados Studio 2021) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. Alternatively contact SDL through your support account, or via the appstore forum in the SDL Community. For more information, please see the [language] Terms and Conditions
FYI: I received my license from my university and under the tab Licenses in my account, my license is not lsited. This might be the problem, but I don't know how to have my license added.
Can you help?
Best,
Nina
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