Hi,
I have a Freelance Plus license. I wanted to reactivate SDL Studio 2019 on my 2nd computer. I know I need to install SDL Studio 2021 and 2019 side by side, which I did. I managed to activate Studio 2021, but Studio 2019 gives me an error: "Activation failed. Invalid Product Key. Make sure that the Product Key belongs to the intended product or product version."
As a side note, Studio 2021 and 2019 are already activated on my main computer.
What should I do?
Hello Daniel,
Can you please advise if you have purchased the Upgrade from SDL Trados Studio 2019 Freelance Plus to SDL Trados Studio 2021 Freelance Plus, or you have purchased a separate new license for SDL Trados Studio 2021 Freelance Plus?
If you have purchased the upgrade, please be aware that in this process you are basically exchanging the old license (the one for SDL Trados Studio 2019 Freelance Plus) with the new one (SDL Trados Studio 2021 Freelance Plus), so in the end, you will only have 1 license, not 2 (SDL Trados Studio Freelance Plus is still 1 license with 2 available activations). In this case, the license for Studio 2019 no longer exists. Also, the license code for Studio 2021 can only work on this version, not on Studio 2019.
Best regards,
Adrian Gheorghitoiu | Customer Experience Order Processing Specialist | SDL
Hi Adrian,
This is indeed an upgrade from SDL Studio 2019 Freelance Plus to SDL Studio 2021 Freelance Plus. As a matter of fact, on my main PC, I do use both versions side by side, though I can't remember how I proceeded to keep Studio 2019 when I got my 2021 licence... Some clients still require me to use 2019 for compatibility issues with their systems, so I need to keep it, and I also needed it in my laptop (which I use only from time to time, when I need to work out of the office). Is there any way to do the same in my laptop? After all, even if this is an upgrade, I did pay those licences...
Best Regards,
Daniel
Hi Adrian,
This is indeed an upgrade from SDL Studio 2019 Freelance Plus to SDL Studio 2021 Freelance Plus. As a matter of fact, on my main PC, I do use both versions side by side, though I can't remember how I proceeded to keep Studio 2019 when I got my 2021 licence... Some clients still require me to use 2019 for compatibility issues with their systems, so I need to keep it, and I also needed it in my laptop (which I use only from time to time, when I need to work out of the office). Is there any way to do the same in my laptop? After all, even if this is an upgrade, I did pay those licences...
Best Regards,
Daniel
Hello Daniel,
As previously explained, in the upgrade process you are trading your old license with the new one (in exchange for a better price of course). That's why the price is lower for an upgrade compared to a new license. You can still use Studio 2019 on the same computer on which you processed the upgrade, but not on a second device, since the license for Studio 2019 doesn't exist anymore. I hope this makes sense!
Best regards,
Adrian
Hi Adrian,
It makes sense, but it is certainly not convenient for me! ;-)
Best Regards,
Daniel
Hello Daniel Ernwein
You cannot use the 2021 license key in Studio 2019 but if Studio 2021 is activated you should be able to use Studio 2019 on the same computer as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033843
If Studio 2021 is activated but Studio 2019 is not try the following:
Thank you,
Sorin
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