We have recently formatted one of our laptops and downloaded the software again. However, when trying to activate our Language Cloud Subscription account on the same laptop again, the message in red appears. Please this is urgent, and we needed this sorted out a couple days ago, Mr. Robert tried on helping as much as he can and we are thankful for his assistance. Moreover, I think its best and faster if you would assist us on this.
Awaiting you reply.
Hello Info Gissan
Can you please let me know what message you receive? You can try to search the error message in our Knowledge Base and find a helpful article: https://gateway.sdl.com/CommunitySearchResults
Thank you,
Sorin
after the formatting and trying to activate our account the message that appears is ( you have reached the maximum number of registered devices for the current subscription)..
Hello Info Gissan
Please try the solution from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039217
Thank you,
Sorin
We have tried this many times the number of devices are correct,, should i delete all and activate all again? can that work??
Hello Info Gissan
Please try that and if it still doesn`t work I`ll log a case for you and one of the SDL engineers will help.
Thank you,
Sorin
I think its best to log a case, cause we are worried that the rest of the team might face the same problem after deleting all devices, having one problem is better than having four.
Info Gissan Support Case Id : 00591615. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
gateway.sdl.com/.../communityknowledge
Resolved by deleting connected devices as explained in the article, for connections that were older and repeating.
The connected devices can be deleted without any issue, the users are not affected, they just sign back in in Trados.
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