Hi,
I use SDL Trados Studio 2017 Professional. I want to deactivate this license so that I can reuse the license code to use at my home, but it does not allow me to deactivate.
It gives me the error message "Deactivation failed. Could not revoke this license. - Revocation is either complete or revocation proof is already uploaded."
What needs to be done here?
Aina Machida Support Case Id : 00592142. Support case has been logged for your assistance. Please check your SDL Community email address for updates. The issue seems to relate to this KB but as you have 2017 Pro it makes sense to have support take a look.
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0036067
Paul Filkin | RWS Group
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Hi Paul,
I was, for some reason, able to use the license code with a different computer without the deactivation error being fixed. I have no idea why this is, but I think for now the case can be closed.
If I run into a different issue, I'll ask support from next time. Thank you.
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