Problems with license deactivation

Hi, I want to deactivate my license since Trados SDL 2014 is not working properly. Every time I want to upload a new Word file, I got an error message saying that the file is locked or open in another application when that's not the case. So I thought it'd be better to reinstall the programm to give it a fresh start but when I tried to deactivate my license, I got an message saying "Socket error 2".Please can you help me with this? Thanks!

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