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Installation problems with 2021 series upgrade

Martina Schutz-Lacotte

Dears,

I've upgraded my license today from 2019 to 2021.

Before (since last week or so) I had a problem with Studio 2019 (see below) which is still not resolved.

In installing Studio 2021, installation was announced sucessful,

but when it came to Multiterm, installation was not bucessful.

Please se below the several screen shots.

Thank you for your help

PS : can't send you screenshots...

 

 

 

 

 
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  • 0

    Hi 

    Can you please advise if you are getting any error message while trying to install Multiterm desktop 2021?

    Loredana 
  • 0 in reply to Ana-Loredana Gabur

    Dear Loredana,

    I've got another error message while working under Studio 2019 which I saved beneath

    <?xml ve
    <?xml ve

    <?xml version="1.0"?>

    <SDLErrorDetails time="09/04/2021 13:51:55"><ErrorMessage>L'accès au chemin d'accès 'C:\Users\martina.KALICOM\Documents\Studio 2019\AutoSave\xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx\7a93f870-133f-4f2c-b5b9-ea8db182e123.sdlxliff' est refusé.</ErrorMessage><Exception><Type>System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><HelpLink/><Source>mscorlib</Source><HResult>-2147024891</HResult><StackTrace><![CDATA[

       à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

       à System.IO.File.InternalDelete(String path, Boolean checkHost)

       à System.IO.File.Delete(String path)

       à Sdl.TranslationStudio.Editor.AutoSave.AutoSaveWorker.DeleteTemporaryFiles(String projectFolderPath, IEnumerable`1 translatableFileIds)

       à Sdl.TranslationStudio.Editor.EditorService.DeleteTemporaryFilesAndFolders(String projectFolderPath, IEnumerable`1 translatableFileIds)

       à Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnSaved()

       à Sdl.TranslationStudio.Api.Editor.SaveJobRequest.AfterExecute(IJob job)

       à Sdl.Desktop.Platform.Implementation.Services.Job.FinalizeJob()

       à Sdl.Desktop.Platform.Implementation.Services.JobService.ExecuteJobWithProgress(IExecutableJob job)

       à Sdl.Desktop.Platform.Implementation.Services.JobService.ScheduleJob(IJobRequest jobRequest)

       à Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.Save(Boolean closeAfterSave)

       à Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.Save()

       à Sdl.TranslationStudio.Editor.Shared.Actions.SaveDocumentAction.Execute()

       à Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()

       à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()

       à Sdl.Desktop.Logger.Log.Resources(Object message, Action action)

       à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)

       à Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()

       à Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)

       à Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)

       à Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)

       à Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)

       à Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()

       à Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)

       à Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)

       à Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)

       à Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)

       à Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)

       à Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)

       à System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

       à System.Windows.Forms.Control.WndProc(Message& m)

       à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

       à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

       à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    ]]></StackTrace></Exception><Environment><ProductName>SDL Trados Studio</ProductName><ProductVersion>15.0.0.0</ProductVersion><EntryAssemblyFileVersion>15.2.8.3007</EntryAssemblyFileVersion><OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem><ServicePack>NULL</ServicePack><OperatingSystemLanguage>1036</OperatingSystemLanguage><CodePage>1252</CodePage><LoggedOnUser>KALICOM\martina</LoggedOnUser><DotNetFrameWork>4.0.30319.42000</DotNetFrameWork><ComputerName>DESKTOP-4AJO5NC</ComputerName><ConnectedToNetwork>True</ConnectedToNetwork><PhysicalMemory>8244736 MB</PhysicalMemory></Environment></SDLErrorDetails>
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