Hi! I have changed computers and need to install my SDLTrados 2017 Freelance Plus in my new one. I have tried both deactivating my old product online and offline but it has not worked yet. The answer is that there is a mistake! ("An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.") What I should do?
With best greetings,
Reet Karro
Hello Reet Karro,
Please use this article to deactivate the licenses you need:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Regards,
Oana Nagy | RWS Group
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Hi! As the article did not help me, I submitted a support request and this is Case number: 00593873 now.
Best,
Reet
Hi! As the article did not help me, I submitted a support request and this is Case number: 00593873 now.
Best,
Reet
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