• State Suggested Answer
  • Replies 4 replies
  • Answers 1 answer
  • Subscribers 305 subscribers
  • Views 1051 views
  • Users 0 members are here
Options
Related

Studio 2021 sudden crash

Attila Kalmár

Hi!

I have tried numerous fixing options but still have the same scenario:

my Studio 2021 suddenly crashes in Editor mode after confirming a segment translation with Ctrl+Enter.

No waiting, no error or other messages before Studio suddenly closes and disappears. I can restart it then and have the segments translated that were save by the Auto Save or my manual save. The confirmed segments are stored, so they come up as CM matches in most cases.

I did the following fixing actions before, which did not actually help:

- "Full reset" of Studio and MultiTerm 2021

- Repairing Studio

- Uninstalling earlier Studio versions (it was only V 2019)

- I have all the most recent Windows and Office updates

Now I really don't know how to proceed. This crash happens after 20-30 segments currently.

Any help?

Thanx, Attila
Rate translation
×
Suggest better translation
×
  • 0

    Hi 

    Maybe the below link would help 

    https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032954 

    Seems you have already done part of the steps from the article however also please check if your Studio trados 2021 is added to the exception list on your antivirus 

    Best regards, 

    Loredana 
  • 0 in reply to Ana-Loredana Gabur

    Thank you for your help Ana.

    Indeed I did all the steps suggested on the linked thread, now including exceptions to the Antivirus software (currently Microsoft Defender, though earlier with ESET I experienced the same issue).

    My Windows and Trados updates are all installed, and I have hte latest Microsoft Net Version 2.8.

    Earlier I did all the repairing and resetting actions, now I will redo these and we'll see how it works.

    Regards

    Attila
  • 0 in reply to Ana-Loredana Gabur

    Hi Ana,

    I think I have recognised the source of the bug. The following line appears as last line at the end of the most recent txt log files:

    INFO [2021-04-09 19:34:21,046] StudioInstanceDiscovery - Unregistered object from running object table: 65536

    This might lead to the bug...?
  • 0 in reply to Ana-Loredana Gabur

    Latest error recorded in log file:

    FATAL [2021-04-13 02:42:25,329] Sdl.Desktop.Platform.UnhandledException - Védett memória olvasására vagy írására történt kísérlet. Ez gyakran arra utal, hogy a memória más területe sérült.
    System.AccessViolationException: Védett memória olvasására vagy írására történt kísérlet. Ez gyakran arra utal, hogy a memória más területe sérült.
    a következő helyen: TMFC.CT_Layout.pco_GetFieldsPage(CT_Layout* , FieldPtr<TMFC::CT_LayoutPage>* )
    a következő helyen: AbstractFrameworkEditControl.FindCustomColumnAtPoint(UInt32 n_deviceX, UInt32 n_deviceY, UInt32* n_columnX)
    a következő helyen: AbstractFrameworkEditControl.b_HandleCustomColumnMouseMessage(UInt32 n_msg, UInt32 n_deviceX, UInt32 n_deviceY)
    a következő helyen: FrameworkDocumentControl.vl_WindowProc(FrameworkDocumentControl* , HWND__* h_wnd, UInt32 n_msg, UInt32 w_p, Int32 l_p)
    a következő helyen: System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
    a következő helyen: System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
    a következő helyen: System.Windows.Forms.Control.DefWndProc(Message& m)
    a következő helyen: System.Windows.Forms.Control.WmMouseMove(Message& m)
    a következő helyen: System.Windows.Forms.Control.WndProc(Message& m)
    a következő helyen: System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
    a következő helyen: System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    a következő helyen: System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    INFO [2021-04-13 02:42:25,333] Sdl.Desktop.Platform.UnhandledException - Védett memória olvasására vagy írására történt kísérlet. Ez gyakran arra utal, hogy a memória más területe sérült.#ProcessName=SDLTradosStudio#PhysicalMemorySize=625983488#VirtualMemorySize=562544640#ThreadCount=57#HandleCount=2437#GdiHandleCount=1727#UserHandleCount=932#TotalProcessorTime=00:28:49.9843750