While trying to activate a licence we get the following message

What are we doing wrong? or is there another issue golin on here
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[edited by: Trados AI at 12:22 PM (GMT 0) on 4 Mar 2024]

While trying to activate a licence we get the following message

What are we doing wrong? or is there another issue golin on here

Hello Mark Unitt <
I am unable to find a valid account for you, holding the licenses.
We need to be able to locate the account to be able to log a support ticket for you.
Oana Nagy | QA Engineer | RWS Group
Hello Mark Unitt <
I am unable to find a valid account for you, holding the licenses.
We need to be able to locate the account to be able to log a support ticket for you.
Oana Nagy | QA Engineer | RWS Group
The account is 'Capita Translation & Interpreting' (1056)
Hope this helps you
Mark
the account should be 'Capita Translation & Interpreting' (1056)
Hope this helps
Mark