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I get an error when trying to install Trados Studio 2021.
The following message appears:
An error ocurred and the program was aborted. you can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:\ProgramData\SDL\Chainer\Logs) and contact technical support.
Log-file is attached.
Can someone let me know how to solve this?.
Thanks in advance.
Kind regards,
Luc
2021-04-20 14:59:33,317 INFO : Logging started.
2021-04-20 14:59:33,321 INFO : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text:
Options:
[task, install]
[suite, TradosStudio.Suite]
[uilevel, all]
[noconsole, ]
[loglevel, all]
Arguments:
Task: Installation
UILevel: All
Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1\TradosStudio.Suite
Response path:
Logger directory: C:\ProgramData\SDL\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? no
2021-04-20 14:59:33,356 INFO : Loading version 1.8 suite.
2021-04-20 14:59:35,086 INFO : Running data collection stage.
2021-04-20 14:59:41,136 INFO : Datastore after collector finished was:
2021-04-20 14:59:41,138 INFO : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[ModulesDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1\modules]
[DependencyModulesDir, C:\ProgramData\Package Cache\SDL\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\SDL\SDL Trados Studio\Studio16]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2021-04-20 14:59:41,138 DEBUG : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[ModulesDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1\modules]
[DependencyModulesDir, C:\ProgramData\Package Cache\SDL\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\SDL\SDL Trados Studio\Studio16]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2021-04-20 14:59:41,154 INFO : Running system alteration stage.
2021-04-20 14:59:41,247 INFO : Registering Setup with ARP
2021-04-20 14:59:41,465 INFO : Package 'Microsoft Visual C++ 2019 Redistributable' should be installed.
2021-04-20 15:00:14,341 FATAL : Sdl.Tools.Chainer.ExpressionEvaluator+InterpreterException: The expression threw an exception.
Chainer.ProductInfo.Family(new Guid("{65E5BD06-6392-3027-8C26-853107D3CF1A}")).FirstOrDefault() != null &&
new Version(Chainer.ProductInfo.Family(new Guid("{65E5BD06-6392-3027-8C26-853107D3CF1A}")).First().VersionString) >= new Version(14, 26, 28720) ---> System.ArgumentNullException: Waarde kan niet null zijn.
Parameternaam: input
bij System.Version.Parse(String input)
bij System.Version..ctor(String version)
bij Evaluator.Evaluate(Object[] args)
--- Einde van intern uitzonderingsstackpad ---
bij Sdl.Tools.Chainer.ExpressionEvaluator.Evaluate(String codeFragment, Object[] argumentValues, AssemblyReferences references, ParameterList parameterList, Type resultType)
bij Sdl.Tools.Chainer.Expression`1.Evaluate(Object[] argumentValues)
bij Sdl.Tools.Chainer.Packages.ExecutablePackage.IsInstalled()
bij Sdl.Tools.Chainer.Packages.ExecutablePackage.Install()
bij Sdl.Tools.Chainer.ChainerSteps.InstallStep.Launch(WorkflowBase workflow, WorkflowDirection previousDirection)
bij Sdl.Tools.Chainer.Workflows.SystemAlterationWorkflow.Run()
bij Sdl.Tools.Chainer.Task.Perform(Suite suite)
bij Sdl.Tools.Chainer.Program.Execute()
bij Sdl.Tools.Chainer.Program.Main()
2021-04-20 15:00:14,341 INFO : Logging ended.
