Problems with proper functioning of Studio Starter version 2021 (SR1 16.1.4.4184)

Question

So far I have been using the Studio Starter version 2021 (SR1 16.1.4.4184) without any problems. But recently I receive error messages, when trying to load a single document for translation (see error message 1 attached) or opening any *.xliff file (see error message 2). 
 I have followed all the steps recommended on the website ( https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/01-2-trouble-shooting-unexplained-errors-and-unwanted-behaviour-in-trados-studio-multiterm ) apart from the last one, i.e. to repair/reset Studio via the app FreshStart, as I can not download it (see error message 3). 
 Can you help me? 
 Martin

Oana Nagy · Accepted Answer

Hello Martin Mayer , 
 Please make sure you have installed Internet Explorer browser, Trados Studio uses Explorer's JavaScript to load the Welcome view, see the details here: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0035825 
 Martin Mayer said: to repair/reset Studio via the app FreshStart, as I can not download it (see error message 3) 
 Indeed, Starter is the basic edition of Studio and does not allow access to install plugins from the AppStore. 
 However you can still repair and reset it following the steps described here: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 
 Hope the above solution does the trick! 
 Regards,

Martin Mayer · Answer

Hello Oana, 
 It works now! Workaround 2 - renaming the .xml files was the solution. 
 Thank you so much for your help (the other infomation were also useful for my learning 
 Have a nice day! 
 Martin

Trados Portfolio > 2. Licensing and Installation

Problems with proper functioning of Studio Starter version 2021 (SR1 16.1.4.4184)

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