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Trados Studio 2021 not starting, cannot be unistalled and/or repaired

Jeewon Bae

Hi, I have just updated Trados Studio 2021 to 16.1.5.4270, and it won't start.

When I try to run the program, A program named "SDL Software Update" briefly runs, and then nothing happens.

I have turned on and off Kaspersky - nothing happened.

I have tried to uninstall or repair Trados Studio, but it's not possible.

Error message from SDL Trados Studio 2021 SR1 setup stating 'Setup did not complete. The error is: Setup has detected a different version of this product already installed. If you still wish to remove or repair that version, you must use that version's installer.'\

Could you help me with this issue?
Thanks.

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[edited by: Trados AI at 12:25 PM (GMT 0) on 4 Mar 2024]
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