Problem to activate a new SDL Trados Studio 2019 licence

Hello,

I bought a new licence for SDL Trados Studio 2019 and I had some difficulties to activate it separately from our 3 actual licences. Both were merged in the licence portal.

Unfortunately, I updated this new licence to version 2021.

Could you please reset it to version 2019 and give us the possibility to activate it separately from the 3 other licences.
Kind regards
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