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One of our employees have left and I can't access their SDL Trados to deactivate, please can you help with this?
One of our employees have left and I can't access their SDL Trados to deactivate, please can you help with this?
Hello Charlotte Wheelton
Please try to reset the license from your SDL account as described in this article: gateway.sdl.com/.../communityknowledge
Thank you,
Sorin
Hi Sorin,
it gave me an error message when I did this.
Hello Charlotte,
You can also try this link to reset your license:
https://gateway.sdl.com/liveagentlicensing
Thank you!
Best regards,
Adrian Gheorghitoiu | Customer Experience Order Processing Specialist | RWS Group
RWS Group Technology
Hi Adrian, that's taking me to the same page again where it gives me an error message..
Charlotte Wheelton Support Case Id : 00598659. Support case has been logged for your assistance. Please check your SDL Community email address for updates.