Installation/Reactivation of SDL 2014 in a new PC

I bouhgt a new PC with the latest version of Windows and I want to Install my Trados Studio 2014 here so I deactivated my 2014 software on my old PC but the fact is that after downloading the Studio 2014 to my new PC I can not instalt it at all. The error message is was so large but the last words were: Downloading failed with HRESULT=-2146697211

I restarted my PC but its the same. HELP!!! T_T

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  • Thank you for your reply. The error window was this:

    SDL Trados Studio 2014 SP2 Setup error window showing a message that an error occurred while downloading a required file with options to Retry or Cancel setup.

    And the setup log file content was this: (can you download? I can copy&paste the content if you prefer)

    The following properties have been set:
    Property: [AdminUser] = true {boolean}
    Property: [InstallMode] = SpecificSite {string}
    Property: [NTProductType] = 1 {int}
    Property: [ProcessorArchitecture] = AMD64 {string}
    Property: [VersionNT] = 6.2.0 {version}
    Running checks for package 'Windows Installer 4.5', phase BuildList
    Looking up path for special folder 'WindowsFolder'
    Running check with folder 'C:\Windows\System32' and file 'msi.dll'
    Attempting to find file 'C:\Windows\System32\msi.dll'
    File version is '5.0.19041.928'
    Setting value '5.0.19041.928 {version}' for property 'VersionMsiDll'
    The following properties have been set for package 'Windows Installer 4.5':
    Property: [VersionMsiDll] = 5.0.19041.928 {version}
    Running checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
    Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe' is 'Bypass'
    Running checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
    Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe' is 'Bypass'
    Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
    Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe' is 'Bypass'
    Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
    Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe' is 'Bypass'
    Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
    Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe' is 'Bypass'
    Running checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
    Result of checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe' is 'Bypass'
    Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true
    Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU' is 'Bypass'
    Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true
    Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU' is 'Bypass'
    'Windows Installer 4.5' RunCheck result: No Install Needed
    Running checks for package 'Windows Imaging Component (32-bit)', phase BuildList
    Looking up path for special folder 'WindowsFolder'
    Running check with folder 'C:\Windows\system32' and file 'PhotoMetadataHandler.dll'
    Attempting to find file 'C:\Windows\system32\PhotoMetadataHandler.dll'
    File version is '6.2.19041.746'
    Setting value '6.2.19041.746 {version}' for property 'VersionPMHdll32'
    Looking up path for special folder 'WindowsFolder'
    Running check with folder 'C:\Windows\system64' and file 'PhotoMetadataHandler.dll'
    Unable to find directory 'C:\Windows\system64'
    Not setting value for property 'VersionPMHdll64'
    Reading value 'ProductName' of registry key 'HKLM\Software\Microsoft\Windows NT\CurrentVersion'
    Read string value 'Windows 10 Home'
    Setting value 'Windows 10 Home {string}' for property 'WindowsProductName'
    The following properties have been set for package 'Windows Imaging Component (32-bit)':
    Property: [VersionPMHdll32] = 6.2.19041.746 {version}
    Property: [WindowsProductName] = Windows 10 Home {string}
    Running checks for command 'Windows Imaging Component\wic_x86_enu.exe'
    Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
    Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': true
    Result of checks for command 'Windows Imaging Component\wic_x86_enu.exe' is 'Bypass'
    Running checks for command 'Windows Imaging Component\wic_x64_enu.exe'
    Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
    Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
    Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.2.0': false
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '5.3.0': true
    Result of checks for command 'Windows Imaging Component\wic_x64_enu.exe' is 'Bypass'
    'Windows Imaging Component (32-bit)' RunCheck result: No Install Needed
    Running checks for package '.NET Framework 3.5 SP1', phase BuildList
    Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
    Unable to read registry value
    Not setting value for property 'DotNet35SP'
    The following properties have been set for package '.NET Framework 3.5 SP1':
    Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
    Skipping ByPassIf because Property 'DotNet35SP' was not defined
    Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
    Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
    Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
    Result of running operator 'ValueEqualTo' on property 'ProcessorArchitecture' and value 'IA64': false
    Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Install'
    '.NET Framework 3.5 SP1' RunCheck result: Install Needed
    Running checks for package 'Microsoft Visual C++ 2005 Redistributable SP1', phase BuildList
    Running MsiProductCheck with ProductCode '{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}'
    MsiQueryProductState returned '-1'
    Setting value '-1 {int}' for property 'VCRedistInstalled'
    The following properties have been set for package 'Microsoft Visual C++ 2005 Redistributable SP1':
    Property: [VCRedistInstalled] = -1 {int}
    Running checks for command 'VCRedist2005SP1-KB2538242\vcredist_x86.exe'
    Result of running operator 'ValueGreaterThanEqualTo' on property 'VCRedistInstalled' and value '3': false
    Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
    Skipping FailIf because Property 'Version9X' was not defined
    Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.00': false
    Result of checks for command 'VCRedist2005SP1-KB2538242\vcredist_x86.exe' is 'Install'
    'Microsoft Visual C++ 2005 Redistributable SP1' RunCheck result: Install Needed
    Running checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildList
    Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
    Read string value '4.8.04084'
    Setting value '4.8.04084 {string}' for property 'DotNet40Full_TargetVersion'
    The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':
    Property: [DotNet40Full_TargetVersion] = 4.8.04084 {string}
    Running checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe'
    Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': false
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': true
    Result of checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe' is 'Bypass'
    Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'
    Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': true
    Result of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass'
    'Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install Needed
    EULA for components '.NET Framework 3.5 SP1' was accepted.
    Installation of components 'Microsoft Visual C++ 2005 Redistributable SP1' was accepted.
    Copying files to temporary directory "C:\Users\niatr\AppData\Local\Temp\VSDE8C4.tmp\"
    Downloading files to "C:\Users\niatr\AppData\Local\Temp\VSDE8C4.tmp\"
    (2021/04/30 22:11:22) Downloading 'DotNetFX35SP1\Tools\clwireg.exe' from 'http://downloadcentre.sdl.com/prerequisites/DotNetFX35SP1/Tools/clwireg.exe' to 'C:\Users\niatr\AppData\Local\Temp\VSDE8C4.tmp\'
    Download completed at 2021/04/30 22:11:34
    Downloading failed with HRESULT=-2146697211
    

    The OS is Windows 10. 

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    [edited by: Trados AI at 12:27 PM (GMT 0) on 4 Mar 2024]