Support Case Id : 00598369, Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Your license code has been reset and you should be able to reactivate it without any problems.

Your license code has been reset and you should be able to reactivate it without any problems.

Hello , 

Second time in two days that you reset license codes, you log support cases without naming the beneficiary! How do you want Viffah Tri Yuniastuti to know that he has been given the support he was asking for?

BR. Gérard

Hi Gérard,

Thanks for letting me know.

While I log a support case, I enter the customer's email address so that they get notified while the case gets opened and actioned upon. 

I also reply to the user on communities once the license has been reset. Hope this should suffice. Please do let me know if you need any further clarification.

Regards,

Vivek Valasae

Hi again!

When I started using this Translation Productivity forum, the first thing I was told/taught  was to use "@Mno Xyz" to mention the people waiting for some kind of support. This way, Mno Xyz was automatically warned that some answer to his/her problem had been suggested. Still the rule, Paul?

Regards.

Gérard

Gérard LAMBERT, I would start including the @ mentions in my future replies.

Gérard LAMBERT

Not a rule as such... but it definitely makes sense. We do have an automated system that support can use but I have a feeling  just isn’t aware of it. We’ll fix that next week.

Most important thing is he has helped!