error message when trying to access language cloud from sdl trados 2014

I have an SDL Trados version 2014 and I´m unable to add Language Cloud.  I get an error message.

SDL Trados Studio 2014 error message window overlaying the main interface, displaying 'Um ou mais erros' with details of a System.AggregateException and related stack trace.

<SDLErrorDetails time="05-May-21 2:30:26 PM">
  <ErrorMessage>Um ou mais erros.</ErrorMessage>
  <Exception>
    <Type>System.AggregateException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.LanguageCloud.MTProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   em Sdl.LanguageCloud.MTProvider.LanguageCloudTranslationProviderWinFormsUI.Browse(IWin32Window owner, LanguagePair[] languagePairs, ITranslationProviderCredentialStore credentialStore)
   em Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.pluginContextMenuStripItem_Click(Object sender, EventArgs e)
   em System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   em System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   em System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   em System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   em System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   em System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   em System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   em System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   em System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   em System.Windows.Forms.Control.WndProc(Message& m)
   em System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   em System.Windows.Forms.ToolStrip.WndProc(Message& m)
   em System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   em System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   em System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   em System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Net.Http.HttpRequestException, System.Net.Http, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</Type>
      <HelpLink />
      <Source />
      <HResult>-2146233088</HResult>
      <StackTrace><![CDATA[]]></StackTrace>
      <InnerException>
        <Type>System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <Status>SendFailure</Status>
        <HelpLink />
        <Source>System</Source>
        <HResult>-2146233079</HResult>
        <StackTrace><![CDATA[   em System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   em System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)]]></StackTrace>
        <InnerException>
          <Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
          <HelpLink />
          <Source>System</Source>
          <HResult>-2146232800</HResult>
          <StackTrace><![CDATA[   em System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   em System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
   em System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)]]></StackTrace>
          <InnerException>
            <Type>System.Net.Sockets.SocketException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
            <ErrorCode>10054</ErrorCode>
            <SocketErrorCode>ConnectionReset</SocketErrorCode>
            <NativeErrorCode>10054</NativeErrorCode>
            <HelpLink />
            <Source>System</Source>
            <HResult>-2147467259</HResult>
            <StackTrace><![CDATA[   em System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
   em System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)]]></StackTrace>
          </InnerException>
        </InnerException>
      </InnerException>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>11.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>11.2.4435.12</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1046</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-P3A1J1N\dcorc</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-P3A1J1N</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8296900 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>



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[edited by: Trados AI at 12:27 PM (GMT 0) on 4 Mar 2024]
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