Issues deactivating current licenses

Hi Team,

Unfortunately, we get an error upon trying to deactivate our current licenses (2019 edition), in order to activate the new ones (2021 Studio edition). Please see a screenshot of the issue, hereby attached.

Please advise how this could be solved, thank you.
Best regards,

Plamena


Trados Studio License Manager error message window with a yellow warning icon, stating 'Activation error: cannot deactivate. Reason: the online deactivation process is currently disabled.'



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[edited by: Trados AI at 12:27 PM (GMT 0) on 4 Mar 2024]
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