I cannot log in to access SDL Language Cloud (2021 version)

Hello,

I cannot log in to access SDL Language Cloud.

I've already unistalled and reinstalled Studio 2021, and it didn't work...

Error message in SDL Language Cloud Sign In window saying 'Not possible to access this page' with suggestions to check the web address and refresh the page.

SDL Language Cloud Sign In window displaying message that SDL ID is not linked to any Language Cloud account with options to sign out or seek help.

Notification in Trados Studio showing a connection error stating 'Unable to reach Language Cloud' with advice to check firewall and time settings, and a 'Retry' button.

I am in the middle of a huge project to be delivered tonight!...

Can somebody help me please???



Generated Image Alt-Text
[edited by: Trados AI at 12:27 PM (GMT 0) on 4 Mar 2024]
emoji
Parents
  • Unfortunately there is scheduled maintenance. This was announced earlier this week.

    Uninstalling the program in such situations typically won't help. Better is to restart the program and–if this does not help–restart the PC, before attempting to take other steps.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

Reply
  • Unfortunately there is scheduled maintenance. This was announced earlier this week.

    Uninstalling the program in such situations typically won't help. Better is to restart the program and–if this does not help–restart the PC, before attempting to take other steps.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

Children