Need to deactivate my license

Hi there,

i have installed SDL Trados Studio 2021 on a laptop that crashed and the hard drive got wiped out. I tried to deactivate it offline, but I am getting this error:

"An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request."

I also tried to follow instructions at http://feedback.sdl.com/app/survey/response.jsp?num=3, but I don't see "Reset license" on my page.

Can you please help me deactivate the license, so I can install it again on my new laptop?

Thanks,

Mohamed

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