Hi there,
i have installed SDL Trados Studio 2021 on a laptop that crashed and the hard drive got wiped out. I tried to deactivate it offline, but I am getting this error:
"An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request."
I also tried to follow instructions at http://feedback.sdl.com/app/survey/response.jsp?num=3, but I don't see "Reset license" on my page.
Can you please help me deactivate the license, so I can install it again on my new laptop?
Thanks,
Mohamed