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Hi I need technical support

희옥 박

Hi,

 I have frequent technical issue using the program

Somehow server computer lose connection( Idk how to call it just sth to do with server manager)

Now I am trying to reconnect to it

But as you can see down below, with that message,

it keeps me out to use it.

Would you please help?

 Screenshot of Trados Studio activation window with an error message 'A connection to the server could not be established.'

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[edited by: Trados AI at 12:32 PM (GMT 0) on 4 Mar 2024]
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    Hello,

    I`ve reset your license. Before reactivating the license on the server please do the following (on the licensing server / machine where License Manager is installed):

    Ensure that all SDL products are closed on the server.

    1. Go to: C:\ProgramData\SDL\NetworkLicensingServer\2 and rename the "2" folder to "2_old".


    2. Go to: C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT and rename the file lservrc to lservrc_old.

    3. Open SafeNet License Manager (WlmAdmin) and check if the AllowTQA 2019 or ProfessionalEdition 2019 features are still listed under Subnet servers > your server name. If they are, right-click on each of them and select Remove Feature.

    Thank you,

    Sorin