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his is what is happening to me:

1) I had Trados Studio 2017 for freelancers on my personal computer

2) My company bought me Trados Studio Professional 22021

3) I wanted to install Trados Studio 2021 on my work laptop but I have to wait for IT to send me a code, which will take forever

4) I decided to install Trados Studio professional on my personal laptop to access Trados Studio Cloud from my work computer

5) I deactivated Trados on my desktop to connect to the cloud

6) After I do this, I am only shown my freelance account, not my company's. 

7) I want to deactivate Trados Studio 2017 for freelancers but when I enter the ticket I receive an error message saying the deactivation failed. 

My questions are: 

1) How do I deactivate Trados Studio for freelancers? 

2) How do I access Trados Cloud/Live? 

3) Why do I only see my freelance account and not my company's account when trying to access the cloud?