Help, can I speak to a human operator? upgrade from trados studio 2011

Hello,

I have Trados Studio 2011 on my PC and "urgently" need to upgrade it to 2014 and then 2019, which is possible because I have the licenses available on my account. 

I do not know how to do it. I watched your videos/wizards, but I am afraid I might do something wrong and loose my licenses or compromise the use of the sotware.

Can you help me please? Is there anybody who can help me step by step and online? 

A human helpdesk?

Thank you for your kind attention.

Best wishes,

Gabriella

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