Hi Maria, perhaps you can download/install a trial version while SDL/RWS sort out the deactivation issue? Best of luck, and best regards, Nico.

Hi Maria Meadows

I have submitted a case (00604695) for resetting your license. You will be notified via e-mail on its status. Meanwhile, as you have a Freelance Plus license, you can utilize the second activation by using your license code to activate the software on your new computer.

If you have any questions, please let me know.

Kind regards,

Elisa Maxim

Nico, thank you so much for your suggestion. I think there was an issue with the project sent to me yesterday, as I am able to open another new project with no issues. Thanks again.

Thank you, Elisa Maxim. Much appreciated. I don't use Trados often and I am still sort of learning to navigate through the software and the SDL community. I got a second project today that opened just fine and had no issues, so I am thinking that the problem I encountered yesterday was due to the project sent to me yesterday and not my Trados. On another note, would it be possible to talk to someone from SDL/RWS on the telephone to make sure that I have downloaded Trados correctly to my new computer and that my license is in order? Thank you again and have a nice weekend.

Hi Maria Meadows

Unfortunately phone support is only available with a valid support contract. However, I confirm that your license has been reset and is in order. To download Trados, please log in into your account, go to Products and Plans - Downloads. The activation code can be found in Products and Plans - Licenses.

I would suggest using the chat for any further queries: https://www.trados.com/contact/

Kind regards,

Elisa