I urgently need to transfer my Trados 2017 license from my PC to my laptop now, to be able to complete the urgent delivery of an important project. (I cannot quote the full Trados version number because Activation is not working and I cannot access Trados menu. However, it was the most updated version of Trados 2017).

I proceeded as usual online but received a "Deactivation failed" message. Tried again, but it was impossible to continue.

Then tried to deactivate offline. When I tried to paste the "deactivation certificate" in Trados, I have received the "Deactivation failed" message again. However, now my license is Deactivated on my PC. 

I then tried to activate the license on my PC with my activation code but received the message "Activation failed. Please provide a quantity less or equal to your remaining quantity of zero" !!

I did not change anything in my Windows 10 PC system since my last activation. Did not even install any new app.

Now it is almost 3 am Central European Time, and I need to go to sleep and to be sure that I can have my Trados license active on my desktop by tomorrow morning. I have been using and upgrading Trados licenses constantly since 2001 and I never had this before.

Please notice that if not fixed in time, this is going to create a case of significant financial damages.

I look forward to receiving your timely reply.

Faithfully,

Luca Tutino

PS: I now tried to reset the license according to your chatbot instructions but did not work either!