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I get a message that says there is no licence available with my activation code. I suppose I have to deactivate it and reactivate it, but I cannot find how to do it. Could you please help me? It's kind of urgent :(
I get a message that says there is no licence available with my activation code. I suppose I have to deactivate it and reactivate it, but I cannot find how to do it. Could you please help me? It's kind of urgent :(
To be more precise, I find on my computer a version of the software that was retrieved. When I click on it, the Product Activation pop up windows appears and it reads: SDL trados studio 2019 (trial version) 30 days left. There is a button Activate and if I click on it and enter the activation code, this is where it says that the activation failed as there is no licence available for the specified activation code. If I go into my SDL account, under Licenses I see that my licence is currently being used and there is 0 available. Under Downloads, I see SDL Trados Studio 2019 SR2 CU8 with a Download button. Should I click on this button and download again?
Olivia Trama Support Case Id : 00605148. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
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I have same issue. How can I resolve it? Please advice me with thanks.
Please create a new thread as we can only convert the thread to a support case for the original poster. Also make sure you at least tell us what version of Studio when you do this.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub