Good Morning,

Last week, we purchased a permantent license for Trados Professional 2021. After installing the relevant programs, I entered the provided activation code, but was informed that there are no licenses available, and at our SDL Account, the license was also indicated as in use, even though neither I nor any of my colleagues had activated it yet.

After contacting the support team and having the license reset, I immediately tried to activate the it, but received the same notification as before, and the license appears once more as "In Use".

I would appreciate any help you could provide on the issue. Also, I would like to know how we manage to make the license available to more than one user (I am aware that it can only be used by one device at a time, but I am unsure about how to make it available to my colleagues at other locations of the company so we can use it succesionally for project managment purposes).

Thank you in advance for your support!