Updating licenses from Studio 2017 to 2021 - number differs & costs

Dear all,

We have a question for you concerning our licenses.
Screenshot showing Trados Studio license management page with a red warning icon indicating 'Your Available Upgrades' and a list item '4 x Studio 2017 Professional Network' with 'Available: 2'.

As you can see, we have 4 licenses for Studio 2017 Professional Network, but we don't understand why we only have 2 upgrades available instead of 4.
Could you please advise?

In addition: is the upgrade of the licenses free?

Kind regards,
Enrico 



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[edited by: Trados AI at 12:34 PM (GMT 0) on 4 Mar 2024]
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