SDL Trados Studio 2019 Freelanceを使用していたPCが故障したため、別のPCでTradosを使用したいのですが、故障したPCで非アクティブ化をしていないため、別PCでアクティブ化をできません。
どのように対処すればよいのか教えてください。なお、Web上で「ライセンスのリセット」を試みましたが、エラーが出てリセットできませんでした。
購入時の情報は以下となります。
| Product | License Model | Order ID | |
| SDL Trados Studio 2019 Freelance | Safenet | 536526 |
以上よろしくお願い申し上げます。
山口
Hello Koji Yamaguchi
I noticed that your license has been reset by one of the RWS engineers. Can you please confirm if this issue is now resolved?
Thank you,
Sorin
Thank you, Sorin. Yes, this issue has been resolved, and I can use trados now!
However, there is something strange in the license status when I saw the status at the SDL account page (SDL Account).
I have single license and activated it. But the license status is still "Available" = 1 but "In use" = 0.
Are there any problem?
Koji
Thank you, Sorin. Yes, this issue has been resolved, and I can use trados now!
However, there is something strange in the license status when I saw the status at the SDL account page (SDL Account).
I have single license and activated it. But the license status is still "Available" = 1 but "In use" = 0.
Are there any problem?
Koji
Hello Koji Yamaguchi
In order to fix this please follow the below steps:
Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox.
Thank you,
Sorin
Dear Sorin,
Your reply was very helpful. All problems were successfully resolved based on your instruction.
I don't need any support now.
Many thanks,
Koji
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