Reset license

Question

Hello 
 I need help for resetting my license and reactivate it on a new machine after several new installations of Windows. 
 Thank you for helping me again! 
 Daniela

Sorin Perta · Answer

Hello Daniela Winert 
 Your license has been reset, please try to reactivate it. 
 Thank you, Sorin

Sorin Perta · Answer

Hello Daniela Winert 
 Please follow the below steps: 
 
 Close Studio. 
 Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data 
 Rename the file Studio.lic, e.g. to Studio_old.lic. 
 Reactivate Studio. 
 
 Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello Daniela Winert 
 You have to rename the Studio.lic file from C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data. 
 Studio 16 folder is for 2021 version and from the screnshot I can see that you have 2019 version. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Daniela Winert Support Case Id : 00607319. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Sorin Perta · Answer

Hello Daniela Winert 
 I`m afraid you`re doing something wrong because the instructions I sent always resolve this kind of issues. Support Case 00607319 was logged for you and one of the RWS engineers will contact you today in order to have a remote session and fix the issue. 
 Thank you, 
 Sorin

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Reset license