Deactivate licenser

Question

Hello, I must deactivate a license offline, I have tried the 2 button "Reset License" and "Can't deactivate online?" but not working. 
 What can I do? 
 Thanks

Sorin Perta · Answer

Hello Loredana Cotti Marti 
 Can you please provide me the last 4 characters of the license that needs to be deactivated? 
 Thank you, 
 Sorin

Sorin Perta · Answer

Loredana Cotti Marti Support Case Id : 00614492. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

Deactivate licenser

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