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How to I contact SDL Trados to get them to deactivate the licence on my crashed computer? I can't log a support request from this unlicenced laptop, and if I try to send a mail to someone I have been in contact with before it is rejected.
How to I contact SDL Trados to get them to deactivate the licence on my crashed computer? I can't log a support request from this unlicenced laptop, and if I try to send a mail to someone I have been in contact with before it is rejected.
Hi Beverley,
The best thing to do is handle this yourself. You don't need to ask anyone to do this for you. You didn't mention what license you have but if you have a support contract then I'll assume it's Studio 2011 or Studio 2014.
You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2011 and SDL Trados Studio 2014.
Go to KB article #5196 ( http://kb.sdl.com/kb/article?ArticleId=5196 ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Beverley,
The best thing to do is handle this yourself. You don't need to ask anyone to do this for you. You didn't mention what license you have but if you have a support contract then I'll assume it's Studio 2011 or Studio 2014.
You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2011 and SDL Trados Studio 2014.
Go to KB article #5196 ( http://kb.sdl.com/kb/article?ArticleId=5196 ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub