Deactivate Trados?

Hello,

I have a SDL Trados Studio 2019 Freelance license and when I try to open Trados Studio I get the following error message:

Evaluation expired (37)

I can't access the deactivation window nor reset the license on my account.

I tried this https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039553 but nothing changed.

 

Can anyone help?

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