Hello Rafael,

If you open Trados Studio, go to the Help tab, then click About SDL Trados Studio, can you please advise if you have the Freelance version over there?

Thank you!

You shouldn't need to download or reinstall Trados Studio again, but by the looks of it, you may have the Freelance license already activated. 

Best regards,

Adrian

Hello Rafael,

If you open Trados Studio, go to the Help tab, then click About SDL Trados Studio, can you please advise if you have the Freelance version over there?

Thank you!

You shouldn't need to download or reinstall Trados Studio again, but by the looks of it, you may have the Freelance license already activated. 

Best regards,

Adrian

Dear Adrian,

look the version I have:

Is it the freelance?

I'll wait for your reply.

Thak you!

Hello Rafael,

According to our records, the Freelance license has been activated a few days ago, so you must be using the Freelance version. Also, this has a single-user license, which means it can only be activated on one device at a time. (so you can't activate the same license on another device, or on the same device, without having to deactivate the license first)

Best regards,

Adrian

Hi Adrian,

If I'm with the Freelance license, why can't I access the translation memories feature?

I should have access to it, right?

Another thing that I would like to ask you is about your comment: "you can't activate the same license on another device, or on the same device, without having to deactivate the license first". I can only use the Trados on a single computer? If not, do I have to do the deactivation process first?

Thanks in advance.

Hello Rafael,

The screen you are sharing is not typical for the Freelance version, so I would recommend resetting your license, then activating the license for the Freelance version again. Please follow the instructions below to reset your license:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Once the license is deactivated, you can activate it again on your device.

Best regards,

Adrian

Dear Adrian, I reset it, but it didn't work to reactivate it. Look on my license page:

It's not showing in use, but only available.

And I can't deactivate it, either:

I ask for help again.

Thank you!

Hello Rafael,

If the license appears to be available, there's no need to deactivate it! Simply activate the Freelance license again by copy-pasting the Freelance license code into the Product Activation screen, and you should be able to enjoy all the benefits of the Freelance version.

Best regards,

Adrian

You may have to wait around 30 minutes for the license key to work, so that's why you can't activate it immediately after the reset. 

Hello Rafael,

If you are still getting the "Deactivation failed..." error message, please go to C:\Program Data\SDL\SDL Trados Studio\Studio 16\Data and delete or rename Studio.lic

Thank you!

Best regards,

Adrian

Dear Adrian,

The folder Data doesn't appear on my computer, so I couldn't do as suggested by you.

Is it possible to uninstall and reinstall my Trados, starting it again with the new license code?

I need to solve this problem because I bought the perpetual freelance license with all its features, and it's not working. I'm already losing some jobs opportunities because of that.

I'll wait for a reply and hope that you or your support team can solve this for me.

Thanks in advance, and I'll wait for your answer asap.

Regards,

Rafael